Privacy Policy
1. Overview
EliteStream IPTV (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights regarding that data.
By accessing or using our website at elitestreamiptv.net and any related services (collectively, the “Service”), you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Service.
We comply with applicable data protection laws including the General Data Protection Regulation (GDPR) where applicable and the California Consumer Privacy Act (CCPA) where applicable.
2. Data We Collect
We collect different types of information depending on how you interact with our Service:
2.1 Information You Provide Directly
- Account information: Name, email address, username, and password when you register or purchase a plan.
- Payment information: Billing address and payment method details. Note: full card numbers are never stored on our servers — they are processed directly by our PCI-DSS compliant payment processors.
- Support communications: Messages, chat logs, and emails you send to our support team.
- Contact form submissions: Any information you voluntarily provide when contacting us.
2.2 Information Collected Automatically
- IP address: Used for fraud prevention, abuse detection, and geographic access control.
- Device information: Browser type, operating system, screen resolution, and device model.
- Usage data: Pages visited, time spent, clicks, and navigation paths on our website.
- Log data: Server logs including timestamps, request URLs, and HTTP status codes.
- Streaming metadata: Connection timestamps, stream quality selections, and error events — not the content you watch.
2.3 Information from Third Parties
- Payment processors may share transaction status and fraud signals with us.
- Analytics providers may share aggregated behavioral data.
3. How We Use Your Data
We use the information we collect for the following purposes:
- Service delivery: To provision your IPTV subscription, activate your account, and deliver M3U credentials or Xtream Codes.
- Payment processing: To bill you, issue refunds, and detect fraudulent transactions.
- Customer support: To respond to your inquiries, resolve technical issues, and manage your account.
- Service improvement: To analyze usage patterns, debug errors, and improve the quality and performance of our platform.
- Communications: To send you account-related emails (activation, renewal reminders, receipts). We do not send marketing emails without your explicit consent.
- Legal compliance: To comply with applicable laws, respond to lawful government requests, and enforce our Terms of Service.
- Security: To detect, prevent, and investigate abuse, unauthorized access, and other security incidents.
We process your data on the following legal bases under GDPR: (a) contract performance — to provide the Service you purchased; (b) legitimate interests — for fraud prevention and service improvement; (c) legal obligation — to comply with applicable laws; and (d) consent — where you have explicitly opted in.
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
- All data in transit is encrypted using TLS 1.2 or higher (HTTPS).
- Passwords are hashed using bcrypt with a unique salt — we never store plaintext passwords.
- Payment card data is tokenized by our PCI-DSS Level 1 certified processors — your full card number never touches our servers.
- Access to production systems is restricted to authorized personnel using multi-factor authentication.
- We conduct regular security reviews and keep our software dependencies up to date.
Despite these measures, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law:
- Active account data: Retained for the duration of your subscription plus 12 months after cancellation.
- Payment records: Retained for 7 years for accounting and tax compliance purposes.
- Support communications: Retained for 2 years after the last interaction.
- Server logs: Retained for 90 days, then automatically purged.
- Analytics data: Aggregated and anonymized data may be retained indefinitely.
When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to rectification: Ask us to correct inaccurate or incomplete data.
- Right to erasure: Request deletion of your data, subject to legal retention requirements.
- Right to portability: Receive your data in a structured, machine-readable format.
- Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
- Right to object: Object to processing based on legitimate interests.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us at contact@elitestreamiptv.net. We will respond within 30 days. For CCPA requests, California residents may also submit requests via WhatsApp or our contact form.
9. Children’s Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child under 18, we will take immediate steps to delete that data. If you believe we have collected data from a child, please contact us immediately at contact@elitestreamiptv.net.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and notify active subscribers by email at least 14 days before the changes take effect.
Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: contact@elitestreamiptv.net
- WhatsApp: +212 665 655 376
- Contact form: elitestreamiptv.net/contact
We aim to respond to all privacy-related inquiries within 5 business days.